Refund Policy

Last Updated: [Date]

At IPTV Premium, we are committed to ensuring customer satisfaction with our services. This Refund Policy outlines the conditions under which we may provide a refund. By purchasing a subscription, you agree to this Refund Policy.

1. Refund Eligibility

We offer a conditional 7-day money-back guarantee for new subscriptions. To be eligible for a refund, you must meet the following criteria:

  • You must request the refund within seven (7) calendar days of the original purchase date.
  • Your issue must be one we cannot resolve. You must have first contacted our support team and allowed us a reasonable opportunity to troubleshoot and fix any technical problems you are experiencing.
  • Refund requests must be made by submitting a support ticket or emailing our support team directly.

2. Non-Refundable Circumstances

We reserve the right to deny refund requests in the following situations:

  • Dissatisfaction with Channel/Content Lineup: The list of channels and VOD content is subject to change and may vary. We do not offer refunds if you are not satisfied with the available content.
  • Issues Beyond Our Control: We are not responsible for issues related to your internet connection, network speed, device limitations, or general technical inability from your side.
  • Subscription Renewal: No refunds will be issued for subscription renewal charges. It is your responsibility to manage and cancel your subscription before the renewal date if you do not wish to continue.
  • Violation of Terms of Service: If your account is suspended or terminated due to a violation of our Terms of Service (such as account sharing or restreaming), you will not be eligible for a refund.
  • Change of Mind: We do not offer refunds for purchases made in error or if you simply change your mind.

3. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

  1. Contact our customer support team via email at [Your Contact Email].
  2. In your message, provide your account email address and a detailed explanation of the issue you are facing.
  3. Our team will review your request and attempt to resolve the issue. If the issue cannot be resolved, we will process your refund.

Please allow 5-10 business days for the refund to be reflected in your account.

4. Contact Us

If you have any questions about our Refund Policy, please contact us at: [Your Contact Email]